Call us: 1.800.558.5466

Call us: 1.800.558.5466

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Terms & Conditions

Billing

  • Additional charges will be itemized on the customer’s billing statement when applicable (e.g. tolls, parking, airport and regulatory fees, fuel charge, cell phone, recommended tip, administrative fee, requested items, tax/VAT, etc.).
  • All published rates are subject to change without notice.
  • All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.
  • Due to fluctuating currency exchange rates, U.S. dollar equivalents of international rates may vary.
  • Applicable taxes will be charged as required.
  • Holiday surcharges may apply on trips occurring on recognized holidays in the market the transportation is taking place.

Flat-rate rides

  • Commonwealth Worldwide has standardized transfer rates that provide flat rate pricing for travel to and from most major cities and airports.
  • Waiting time is defined as the length of time that elapses between a scheduled pickup and a passenger getting into the reserved vehicle. After a five (5) minute grace period on all flat-rate trips that do not begin at an airport, there is a $7.00 charge for every five (5) minutes a chauffeur is waiting.
  • For rides that begin at an airport, there is a $7.00 charge for every five (5) minutes of waiting time after a thirty (30) minute grace period for domestic arrivals and forty-five (45) minute grace period for international arrivals.
  • Passenger-requested stops on route during a flat-rate trip will be charged at $25.00 for Sedans, $40.00 for all other vehicles.
  • Passenger-requested stops off route during a flat-rate trip will be charged the prevailing hourly rate.

Time-based rides

  • Rates for travel between locations in which a point-to-point rate does not exist will be billed at the prevailing Commonwealth Worldwide hourly rate.
  • Customers are billed from the time the vehicle leaves the Commonwealth Worldwide facility until the time it returns to the Commonwealth Worldwide facility, with an hourly minimum based on vehicle type.
  • Time-based charges are billed in 15-minute increments.

Cancellation and no-show fees

- Cancellation charges will apply unless: 

In all U.S. markets:

  • Sedans, Sports Utility Vehicles, Vans and Limousines are cancelled more than two (2) hours prior to scheduled pickup time, in the time zone the reservation is taking place.
  • Coordinators are cancelled more than forty-eight (48) hours prior to the scheduled pick up time, in the time zone the reservation is taking place.
  • Minibus and Motor coaches are cancelled more than seventy-two 72 hours prior to scheduled pick up time, in the time zone the reservation is taking place.

In all markets located outside the United States:

  • Sedans, Sports Utility Vehicles, Vans and Limousines are cancelled more than twenty-four (24) hours prior to the scheduled pickup time, in the time zone the reservation is taking place.
  • Coordinators are cancelled more than forty-eight (48) hours prior to the scheduled pick up time, in the time zone the reservation is taking place.
  • Minibus and Motor coaches are cancelled more than seventy-two 72 hours prior to scheduled pick up time, in the time zone the reservation is taking place.

- For flat-rate transfers, a no-show charge equal to the total cost of the trip, plus any applicable waiting time fee, will be charged when the passenger(s) fails to arrive at the designated location, or fails to call Commonwealth if having difficulty finding their chauffeur. To avoid a no-show fee, call 800-558-5466 or +1-617-779-4600 if you cannot locate your vehicle or chauffeur.

- For time-based reservations, a no-show charge equal to the charge equal to the total cost of the trip, or the vehicle minimum price of the trip, whichever is greater, will be charged when the passenger(s) fails to arrive at the designated location, or fails to call Commonwealth if having difficulty finding their chauffeur. To avoid a no-show fee, call 800-558-5466 or +1-617-779-4600 if you cannot locate your vehicle or chauffeur.

The above cancellation terms represent standard policy at Commonwealth Worldwide and may be modified from time to time based on market, desired reservation dates, and vehicle availability. All modifications that are mutually agreed upon in writing, or communicated and confirmed at the time of reservation, either verbally or in writing, will supersede the above.

Tips

  • A recommended tip is included in/on all applicable rate quotes. The full recommended tip is 20% in Boston, 15% in all other domestic markets. The payment of this recommended tip is subject to the passenger’s full discretion and may be increased, decreased, or eliminated entirely. Any tip received will be remitted in full to the chauffeur.

Additional

  • Quotes will be provided upon request. All quotes provided are to be considered as estimates only, and actual charges will be determined upon the completion of the service.
  • In no event will Commonwealth Worldwide or its affiliate partners, be liable or responsible for damages of any kind caused by any delay in performance or failure to perform, caused by circumstances beyond its control, including but not limited to, weather, natural disaster, traffic, act of God, act of war or terrorism, act of any public authority or sovereign government, or any other circumstances beyond the reasonable control.
  • Commonwealth Worldwide and its affiliate partners assumes no responsibility for lost or damaged baggage, personal belongings or any items left in the vehicle.
  • Commonwealth Worldwide does provide child safety seats, for a $25.00 fee. Parents and guardians of children traveling in Commonwealth Worldwide vehicles are responsible for installing child safety seats provided, in accordance with state and federal laws.   
  • The following items are prohibited from Commonwealth Worldwide vehicles: alcoholic beverages, glass containers, smoking, firearms, weapons of any kind, explosives, and fireworks.